At Clayful, we prioritize the privacy and security of student data above all else, and we designed our product, processes, and practices to keep student safety at the forefront of our approach.
School districts and families partnering with Clayful can have complete confidence that their data is handled with the utmost care and integrity.
Clayful's practices fully support the requirements of FERPA.
Clayful is COPPA-compliant. Children under 13 must have guardian consent to chat with a Clayful Coach.
Identifiable student data is only accessible by supervisors & admins.
All data is collected and used for the purpose of supporting student safety.
Clayful never sells or rents your information to anyone, especially advertisers.
Chat data and identifiable data are stored in separate databases.
I just think it's a great resource for our kids because, you know, counseling capacity is pretty limited at our middle school.
Middle School Teacher
You helped me see that i am not powerless.
I am able to be the calm in my own storm.
Student, age 11
In the past we would have had to stop what we were teaching and deal with like two or three peer conflicts.
Now I tell them to go on Clayful and talk to a coach so they get some strategies to emotionally regulate.
Teacher
I’m a 16 year old guy and I feel alone.
I am embarrassed to reach out in any other way.
Student, age 16
I think I've kinda gathered my thoughts on how i felt.
I might talk to my mom about it.
I'm glad this chat stuff exists.
Middle School Student
There was times where I didn’t want to get up but I pushed myself.
An example was this morning I didn’t really feel like making my bed but I told myself if I make my bed then I’ll be set for the day and won’t have to come home to make the bed.
These are like life hacks.
High School Student
I think I will do that, because it seemed very productive, but I will make sure to balance things out so I don't over work myself.
I am going to try - maybe it will change the way I think of myself for once.
Thank you for the help!! It was really eye opening!!
High School Student
You really helped me feel way better in less than 5 seconds of chatting with you!
Middle School Student
Clayful requires staff data, student enrollment data, student demographic data, guardian contact information, and student home address information for safety purposes.
Clayful uses student data for the purpose of providing and improving its services and for sharing information in an emergency situation. Only Clayful supervisors & administrators have access to student data for the purposes of providing support in an emergency situation.
Clayful does not sell, license, or rent any student, educator, or guardian personal information. Clayful also does not engage in, inform, influence or enable advertising to students.
Data will be deleted upon user or guardian’s request, upon contract termination, or in the case of inactive accounts. Data is retained for the duration of the user’s use of the application and for a period of 90 days after the last interaction or as required by educational institutions’ policies and local regulations.
Clayful complies with the Children Online Protection Privacy Act (”COPPA”) and the Federal Education Rights and Privacy Act (”FERPA”), which allows a student’s school or legal guardian to access their data and request its deletion. Students are also free to choose to discontinue use of Clayful anytime and can delete their account at any point.
Yes. Student account information is password-protected for their privacy and security. We use Multi-Factor Authentication (MFA) and Two-Factor Authentication (2FA) for all users and company employees to provide an additional layer of protection against unauthorized access. Clayful also safeguards the security of information with physical, electronic, and managerial procedures, as well as using industry-standard SSL-encryption to enhance the security for data transmissions.
All data is encrypted via industry standard HTTPS/TLS (TLS 1.2 or higher) over public networks. Service Data is encrypted at rest in AWS using AES-256 key encryption.
Clayful data is stored securely by third-party service providers and all data is hosted on remote servers in the U.S. Clayful maintains HIPAA agreements with all data storage providers.
To request that your existing Clayful account be deleted, please follow the steps listed below:
1. Go to the Delete Your Account page using a web browser. Please note: If you’re not logged into Clayful on the web, you’ll be asked to log in first.
2. Fill out the request deletion form
3. Click Submit
For security reasons, we can’t delete an account for you unless you log into your account to request deletion. If you can’t remember your password, open the forgot your password page.
What happens after I request deletion?
It may take up to 10 business days to complete the deletion process once requested. During that time, you can continue to login and use Clayful. We'll let you know via email once your account has been deleted. If you decide to cancel your deletion request, you can do so by sending an email to help@clayfulhealth.com.
After your request is processed, your account will be deleted and you will no longer be able to login unless you sign up again.
Yes, Clayful carries Cyber Liability Insurance.
Yes; Clayful's practices fully support a school's FERPA requirements. Clayful is a “School Official” under FERPA.
Yes; Clayful is fully COPPA-compliant. Children under 13 must obtain parental consent before chatting with a Clayful coach. Schools and/or guardians consent to our collection, use, and disclosure of students’ information as described in this policy as required by COPPA.
Clayful operates as a pre-clinical service that does not provide health care services, and thus we are not bound by HIPAA regulations. However, we have chosen to adhere to HIPAA rules to ensure the highest level of data privacy for our users. The HIPAA “Privacy Rule” allows for the disclosure of protected health information (PHI) without patient consent in certain emergency or urgent situations. These provisions are designed to protect the health and safety of individuals or the public. In certain instances where we believe there might be a risk of imminent harm, Clayful will disclose certain information to protect individuals and ensure their safety.