Lead Customer Success Manager

Clayful is on a mission to redefine mental health coaching for students, empowering them with the tools and support to thrive in school and life. We’re seeking a dynamic and versatile Lead Customer Success Manager to join our team. This role is at the intersection of relationship management, data-driven strategy, and innovative systems building. If you’re an all-around rock star who loves engaging with diverse stakeholders, crafting solutions, and making an impact, we want to meet you.

What You’ll Do

As the Lead Customer Success Manager, you will:

Customer Health Operations

• Be accountable for overall customer health, ensuring schools, districts, and families maximize the value of their partnership with Clayful.
• Monitor customer health metrics and engagement data to proactively identify challenges and opportunities for improvement.
• Collaborate with internal teams to address concerns, implement solutions, and ensure a seamless customer experience.
• Regularly check in with stakeholders, including superintendents, principals, teachers, counselors, and families, to maintain alignment and support their needs.

Customer Engagement

• Lead key interactions such as kickoff calls, family webinars, and professional development (PD) sessions both online and in-person as well as presentations to superintendents and board members
• Facilitate conversations with diverse audiences—including educators, administrators, and families—to build understanding, foster strong engagement, and drive the successful implementation of Clayful’s coaching programs.

Contract Negotiation and Renewals

• Collaborate with school districts to align on budgets, clearly communicate Clayful’s value proposition, and lead contract negotiations and renewal discussions to secure ongoing partnerships.
• Develop a deep understanding of district priorities, funding cycles, and goals to proactively address challenges, identify opportunities to expand services, and advocate for tailored solutions that maximize impact and fit within budget constraints.

Systems Creation & Implementation

• Design and manage scalable systems to track and enhance customer success, such as:
• Customer health dashboards to monitor engagement and satisfaction.
• Playbooks for onboarding, engagement, and program implementation.
• Detailed workflows to ensure successful execution of playbooks by our partners.

Data Insights & Communication

• Analyze customer data to identify trends and provide actionable insights.
• Lead data talks with school leaders, presenting findings and recommendations in an accessible and impactful way.
• Work cross-functionally to develop strategies that increase student engagement and demonstrate measurable outcomes.

Content Creation & Writing

• Write professional, engaging materials such as playbooks, reports, emails, and training resources.
• Develop and deliver high-quality presentations tailored to diverse stakeholders.
• Create resources that showcase the impact and value of Clayful’s programs to customers and potential partners.

Who You Are

• Customer Advocate: You are passionate about ensuring customers succeed and feel supported in every interaction.
• Systems Builder: You excel at creating scalable tools and processes that drive efficiency and improve outcomes.
• Data-Driven: You can analyze and interpret data, delivering insights in a way that drives action and accountability.
• Strong Writer: You have exceptional written communication skills, with the ability to connect with diverse audiences.
• Adaptable: You thrive in dynamic environments and can pivot to meet evolving needs and challenges.
• Mission-Oriented: You’re driven by a desire to make a meaningful impact in education and student mental health.

What You Bring

• Experience in Education: Proven experience working in education, with educators, or within schools is required. You understand the unique needs of educational environments and can effectively engage with key stakeholders.
• Executive Presence: Confidence, professionalism, and poise when interacting with high-level stakeholders such as superintendents, board members, and school leadership teams.
• Relationship Building: Strong ability to establish trust and rapport with diverse groups, from educators to families to administrators.
• Systems Thinker: Skilled at creating scalable systems, workflows, and tools to support customer success and operational efficiency.
• Data-Driven: Competent in analyzing data, extracting meaningful insights, and communicating them in actionable ways to drive engagement and outcomes.
• Public Speaking: Comfortable and compelling when delivering presentations, webinars, and training sessions, both in person and online.
• Adaptability: Thrives in dynamic environments, balancing multiple priorities while maintaining a focus on impactful results.
• Mission-Oriented: Passionate about supporting students and educators, aligned with Clayful’s vision to empower mental health and well-being in schools.

Why Join Us?

• Make a Meaningful Impact: Be part of a mission-driven team revolutionizing student mental health and well-being, helping schools and families address one of the most pressing challenges of our time.
• Join a Thriving Startup: Work in a fast-growing startup environment where your contributions directly shape the future of our company and the lives of the students we serve.
• Collaborate with an A+ Team: Surround yourself with passionate, talented, and driven colleagues who are committed to making a difference and supporting one another’s growth.
• Embrace Innovation: Thrive in a collaborative and innovative culture that values creativity, problem-solving, and pushing boundaries to achieve ambitious goals.
• Grow Quickly: Take advantage of opportunities for personal and professional growth as you contribute to a rapidly scaling organization with plenty of room for advancement.
• Enjoy Flexibility: Benefit from the flexibility of a remote-first role with opportunities for meaningful travel and in-person engagement with schools, families, and communities.

Ready to bring your skills to a team that’s changing lives? Apply now and help us support students, schools, and families with the transformative power of coaching.

Clayful is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.