Customer Support Specialist

Customer Support Specialist

Location: Remote | Full-Time

At Clayful, we’re revolutionizing mental health support for students by blending compassionate coaching with innovative technology. As an early-stage edtech startup, every team member plays a pivotal role in building and refining systems that help us scale our mission to improve mental wellness.

We’re seeking an Customer Support Specialist who thrives in dynamic environments, embraces ambiguity, and gets excited about building seamless processes. If you’re a tech-savvy problem solver who loves learning and values working with purpose, this role is for you.

What You’ll Do

As our Customer Support Specialist, you’ll own the core systems and workflows that keep Clayful running efficiently. This role is highly collaborative and hands-on, with responsibilities including:

Systems Automation & Process Building

• Design and maintain workflows in tools like Zapier and Slack to automate processes and enhance team communication.
• Build and optimize Google Sheets and integrate tools like Coefficient for dynamic data management.
  

CRM & Data Management

• Ensure accurate data entry and reporting in Salesforce, creating dashboards to track KPIs and partner progress.
• Roster student and staff data into systems, maintaining precision and consistency.

Partner Success & Communication

• Act as the first line of response for partner inquiries, troubleshooting issues with a sense of urgency and clarity.
• Coordinate partner check-ins, emails, and follow-ups to ensure smooth onboarding and ongoing support.
• Track and nudge partner milestones to keep goals on track.
• Monitor and improve customer journeys, finding ways to increase engagement and retention.

Operational Excellence

• Identify inefficiencies in current workflows and implement scalable solutions.
• Collaborate cross-functionally to align processes with company goals and evolving priorities.

Who You Are

We’re looking for someone who gets a thrill from solving complex puzzles, loves juggling multiple priorities, and finds purpose in building systems that empower others.

Key Traits We’re Seeking

Operationally Minded: You think in systems and thrive on improving workflows to increase efficiency.

Tech-Savvy: Proficient with tools like Zapier, Slack, Salesforce, Google Sheets (and you’re eager to learn more).

Adaptable: Ambiguity and shifting priorities excite you—early-stage startups are your jam.

Curious & Growth-Oriented: You love learning and aren’t afraid to dive into new challenges or tools.

Mission-Driven: You’re inspired by the chance to make a meaningful difference in students’ lives.

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Why Join Clayful?

Purposeful Work: Your contributions directly impact students’ mental health and wellness.

Growth Opportunities: We prioritize learning and provide plenty of opportunities to grow with the company.

Startup Energy: Work closely with a passionate team in a flexible, remote environment.

Dynamic Challenges: Every day is different, with plenty of room to innovate and make your mark.

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How to Apply

If this sounds like the role for you, apply with your resume and a short note on why you’re excited to join Clayful.

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Clayful is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.